Saieco

FAQS

General

Yes, you can do so by utilizing the guest account option.

The acceptable payment options are following:

  • Visa
  • Mastercard
  • Amex
  • Apple Pay
  • Cash on delivery
  • Credit/Debit card upon delivery

Setting up an account helps you track the order and saves time while placing future orders at Saieco Perfume.

You can call the customer care phone number to get information on when an item will be restocked.

You can stay up to date by signing up for our newsletter.

Yes, we have the Mozoon card which will enable you to enjoy a rewarding shopping experience. You can find more information here .

Yes, you can do so by calling and informing the customer care team at +974 44775869.

A customer can cancel an order if they wish, however, the cancellation request should be made before dispatching the order from our warehouse. If any payment was made, it will be refunded through the same payment method through which the order was placed.

All of Saieco Perfume products are not accessible online. As a result, we made an effort to compile the best selection we could within the constraints of our resources. If you’re seeking for a product that isn’t offered online, Saieco Perfume store might have it.

If you are having issues with our website, please call our customer care phone number at +97444775869 and they can provide immediate assistance.

Saieco Perfumes offers products from 500+ top brands. You can find a complete list of brands here.

Yes, all item displayed on the website are available in-store.

Delivery

  • Deliveries are free of charge for purchases of 499 QAR and above.
  • For purchases below 499 QAR, the delivery charge will be 20 QAR.

The delivery process usually takes within 24 hours.

There is no minimum required amount. However, on orders below 499 QAR, there will be a 20 QAR delivery charge.

Yes, you can track your order by entering your details here.

Yes, you can arrange for specific date and times by calling are customer care phone number at +97444775869 or just add a note when placing an order

Currently, we deliver to all parts of Qatar. International deliveries can be processed but you will have to pay any external fees involved. Please call our customer care number at +97444775869 to arrange an international delivery.

Yes, you can do so by calling our customer care phone number at +97444775869.

Returns

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If you would like to return an item that has been delivered to you, you must physically return in to Saieco Perfumes showroom located on C-ring Road, Doha, Qatar. Please follow the instructions outlined below:

  • Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused.
  • Enclose the invoice / receipt
  • Present the package to the appropriate section in Blue Salon.
  • Keep the Order Number for your return in order to monitor return status.

Once we have received and processed your return, we will refund you via the original payment method. Refunds can take up to seven days to reach your account after your return has been processed. We understand that your money matters, and that’s why we promise to keep you updated at every step, so you will know when the refund is on its way.

You can also check your parcel’s delivery status with our carrier. To do so, use the tracking number on your returns label. For a swift refund, please ensure that all items meet the conditions of our Return Policy.

Exchange is accepted. However, it needs to be done within the 30-day period of purchase.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), lingerie, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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