Overview
At SAIECO PERFUME, customer satisfaction is our first priority. We will gladly accept the returns of your unused or defective purchase within 7 days of delivery. We are proud to offer a stress-free return and exchange policy. All returns will be refunded and issued through the original form of payment. To begin the return, follow the guidelines below. In order to receive a full refund, all returns must be received within 7 days of delivery. Please contact us at customercare@saiecoperfume.com or call us +974 44775869
For defective products or if the customer has received the wrong item, please call or email SAIECO PERFUME at the number/email below within 24 hours of delivery. Please have your order number included in the email or ready for the call.
All returned items must include a copy of the invoice/receipt and be in the same condition upon delivery. Merchandise that has been used or worn is not eligible for return.
How to return an item?
If you would like to return an item that has been delivered to you, you must physically return in to SAIECO PERFUME showroom located to WATHAN MALL ( MAIZER ), Doha, Qatar. please follow the instructions outlined below.
- All products must be unused.
- Enclose the invoice / receipt
- Present the package to the appropriate section in SAIECO PERFUME.
- Keep the Order Number for your return in order to monitor return status.
- Once your item has been returned, please allow 3-5 business days processing time within the showroom for them to inspect, scan and process the return.
- Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.
NO EXCHANGES
At SAIECO PERFUME, unfortunately, we do not accept exchanges at any time. You must return your product within 7 days. A refund will be credited to the original method of payment. You then can re-order a new product on www.saiecoperfume.com
NO CREDIT
Please note, we do not offer credit for any purchases.
To return in store, simply bring the item and invoice/receipt to the address below within 7 calendar days of delivery, and a manager will assist you with the process.
REFUNDS
Once we have received and processed your return, we will refund you via the original payment method. Refunds can take up to seven days to reach your account after your return has been processed. We understand that your money matters, and that’s why we promise to keep you updated at every step, so you will know when the refund is on its way.
CANCELLATION
A customer can cancel an order if he/she wishes, however, the cancellation request should be made before dispatching the order from our warehouse. If any payment was done, will be refunded through the same payment method, which order was placed.
